Sign up for savings! Earn annual bill credits by reducing your energy use for just a few hours when demand is high. It’s easy, and you’re always in control.
It takes less than 5 minutes to enroll!
To enroll, you’ll need your Dominion Energy account number. Need help finding it? Click here.
You can also call 1-833-707-7300 to enroll.
On days when energy use is expected to be highest, Dominion Energy will schedule Peak Time Rebate events. During these events, you can earn bill credits by conserving energy for a few hours. There will be about 10 events a year that each last around three or four hours.
You’re in charge
It’s easy, voluntary, and there’s no cost to participate. During each event, you decide if you participate and what actions you want to take. You can opt out at any time.
Confirm that you are eligible to enroll.
I am a current
Dominion Energy Virginia
residential customer.
I am responsible for my
electricity bill.
(Hover arrow over each flashing circle to learn level of impact.)
Your energy reduction during the Peak Time Rebates event hours will be compared to your average usage or “baseline”.
Determine your baseline
Think of a baseline as an estimate of how much electricity you would have used on a typical day if there hadn’t been a Peak Time Rebates event.
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To calculate this baseline, we use an hourly average usage from the highest 4 of the 5 most recent weekdays (excluding prior event days, holidays, and low usage days).
We apply a weather adjustment to ensure your conservation efforts are reflected accurately, even if the temperature is hotter or colder than average.
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This baseline average is adjusted for weather fluctuations using a customer-specific weather sensitivity adjustment. Because the weather on a Peak Time Event day may not be the same as the 4 days selected for the baseline period, Dominion Energy applies an adjustment for the difference in temperature if your historical usage indicates a significant difference in electrical use when the temperature changes.
Compare Actual vs. Baseline
Use less energy than your baseline during the event to earn a rebate at $1.25 per kWh.
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We subtract the total kilowatt hours you use during the Peak Time Event or “Actual kW” from your “Baseline kW”. If your energy use during the event is less than your Baseline Use, you earn a rebate at a rate of $1.25 per kilowatt hour. The rebate calculation results appear in your Customer Portal and is updated as you earn rebates.
Am I eligible to participate in this program?
To join this program you need to:
How do I sign up?
If you meet the eligibility requirements, you can enroll with this link anytime.
What is the Peak Time Rebates Program?
The Peak Time Rebates Program provides an opportunity to earn an annual credit for using less energy when it is most in-demand. On specific days when we anticipate a strong demand for energy, we will notify participants, who can then choose to temporarily reduce their energy for three to four hours. In return, you will receive an annual credit on your bill.
How does the program work?
Enrolled participants will receive a text or email letting them know when an event is planned. You can then choose how to shift your energy use during the event. If you reduce your energy use, you will get a rebate of $1.25 per kilowatt-hour (kWh) on your utility bill. See questions below to learn more about the timing of rebate payments.
What is a kWh?
A kilowatt-hour (kWh) is a unit of energy, specifically measuring how much electricity is used over time.
Some examples:
What is a Peak Time event?
Peak Time events are planned when energy use is expected to be the highest. This is typically when the weather is very hot (summer afternoons) or very cold (winter mornings or early evenings.)
When do I find out when an event is happening?
You will receive a text or email letting you know when an event is planned.
How many Peak Time events should I expect and how long will they last?
We typically anticipate around 10 conservation events per year, though this number may vary depending on the number of days with high expected energy usage. Each event is expected to last no more than four hours. Event participation is completely voluntary, and there is no penalty for those who choose not to take part.
Is adjusting the temperature the only thing I can do to reduce energy?
No, there are many actions you can take to reduce energy. Each action has a different impact. When choosing to make any adjustments to your energy use, the health and safety of your household should be your first priority. See our checklists for ideas of what you can do before and during an event.
What if I don’t participate in an event?
Your participation is completely voluntary. While there is no penalty for lack of participation, if you don’t participate, you will not receive a rebate.
How are Peak Time Rebates calculated?
Your energy reduction during the Peak Time Rebates event hours will be compared to your average usage or “baseline”. Think of a baseline as an estimate of how much electricity you would have used on a typical day if there hadn’t been a Peak Time Rebates event.
To calculate this baseline, we use an hourly average usage from the highest 4 of the 5 most recent weekdays (excluding prior event days, holidays, and low usage days). This average is adjusted for weather fluctuations using a customer-specific weather sensitivity adjustment.
You’ll receive a $1.25 credit for every kilowatt-hour saved below that baseline
Where can I find results from my participation in an event?
Results will be available in the program’s online customer portal.
Cumulative incentive calculations displayed in the customer portal are subject to Dominion’s third-party Evaluation, Measurement, and Verification (EM&V) vendor year-end review and verification.
Where can I find my annual rebate on my bill?
You can find your rebate credit amount listed under the Current Electric Charges and Credits section of your bill as a line item called Peak Time Rebates.
How can I understand my event results using the Customer Portal?
When you login to the online customer portal, you will see a graph for the most recent Peak Time Rebates event which shows how you performed.
The blue line, “Actual kW” represents your actual usage that day and during the called event. Any energy reducing actions you took will be reflected in this line.
The yellow line represents your “Baseline kW” which shows an estimate of how much electricity you would have used on a typical day if there hadn’t been a Peak Time Rebates event.
If the Baseline kW (yellow line) is higher than your Actual kW (blue line) during the event window, that means you successfully reduced your energy use and achieved an incentive. That difference is what we consider your energy savings, and it’s what helps determine your reward. To calculate your savings for a specific event, just multiply the “Total kWh Reduction” by $1.25.
If the Baseline kW (yellow line) is lower than your Actual kW (blue line) during the event window, that means you did not reduce your energy use enough to earn an incentive for this event. This simply means you used more electricity during the event than what we estimated based on your typical usage.
You will also see a negative number for your Total kWh Reduction. Don’t worry—there’s no penalty for this. It simply means you didn’t receive a rebate for that particular event. We understand it can be tough to cut back on energy during extremely hot or cold days, and sometimes even your usual energy-saving habits might not have the same impact.
Can I enroll multiple accounts in the program?
Absolutely! If you’d like to enroll more than one account, the easiest way is to give us a call at 1-833-707-7300 — we’ll take care of everything for you.
Once your accounts are enrolled, your customer portal will be updated to reflect the change. When you log in, you’ll see an Event Performance page that shows combined results for all your enrolled accounts on each event day.
If you’d prefer to view results by individual account, just click the “List View” button in the upper right corner of the page to see a detailed breakdown. Your annual bill credits will be applied separately to each account. You’ll see them listed individually as a line item on each account’s bill.
When can I see the results of my steps to reduce energy?
Two days after an event, the results will be available in the program’s online customer portal.
How will I know if I earned a rebate?
You can check your rebate balance through the program’s online portal two days after the Peak Time event. All rebates will be paid annually in Q1 of each year, based on your cumulative energy savings for the previous year.
Please note if the account holder unenrolls from the program or the utility account is closed prior to the issuance of the bill credit, any unpaid incentives will be forfeited. No reconciliation process for incentives will be conducted.
Cumulative incentive calculations displayed in the customer portal are subject to Dominion’s third-party Evaluation, Measurement, and Verification (EM&V) vendor year-end review and verification.
Why didn’t I receive a rebate after I reduced energy use?
Your Peak Time Rebate is based on whether you used less than you normally use during those hours. So even if you didn’t use much energy during the Peak Time event, if you didn’t use less than you normally use, you won’t earn a rebate.
Who can I contact with questions about the program?
If you have additional questions about the program, please contact us at support@dominionenergyptr.com or 1-833-707-7300.
